Unleashing Potential, Driving Success
Unleash the power within. Empowering you to excel with CXPeople.
Unleashing Potential, Driving Success
OUR STORY
Whether you’re in sales, service, a manager or a team member, our services will help you step up and achieve more.
OUR SERVICES
WHY CXPEOPLE
IS RIGHT FOR YOU
We offer a variety of consulting services at CXPeople, including training, consultancy, masterclasses and 1-2-1 coaching.
Our team is made up of experts in each of these areas, and we work together to provide you with comprehensive solutions that meet your unique needs in management and leadership, influence, wealth creation and customer experience.
OUR APPROACH
COLLABORATION
THE KEY TO SUCCESS
At CXPeople, we believe that collaboration is key to success.
We work closely with our clients to understand your challenges and goals, and develop solutions that are tailored to your unique needs.
Our approach is transparent, results-driven, and designed to help businesses thrive.
SAY HELLO TO OUR TEAM
OF EXPERTS READY TO HELP YOU THRIVE
JAMES ROSE
Hi. I’m James, the founder of CXPeople. I have over 25 years of business improvement experience, starting my career assessing the customer service skills of a financial call centre, reporting and advising on ways to improve. This quickly transitioned into managing my own teams, and then call centre, where we won numerous awards for the quality of service performance.
I am a psychology graduate, NLP (Neuro Linguistic Programming) practitioner and TAP (Training Accreditation Programme) qualified trainer. I am also a founding member of the Cialdini Institute in the UK and a professionally certified practitioner. Robert Cialdini is the world’s leading expert in influence and persuasion, working with the likes of Warren Buffet, Richard Branson and Barrack Obama. I use an interactive, informal approach to development, contextualising my wealth of experience to client needs so that techniques can be practically and easily applied for ‘real world’ use.
If you have a chance to work with me, you’ll find me to be a friendly and receptive advisor who is able to offer insightful advice that will invariably lead to future successes.
GRAEME GODFREY
Graeme Godfrey is a Positive Mindset Coach, Business Advisor, Mentor and Trainer. He enjoyed a successful career in the Financial Services Industry and often talks fondly about his experiences, stories and memories selling insurance spanning almost three decades, eventually selling out in 2015 to his biggest competitor.
Since then, he has coached many entrepreneurs, business owners & founders, CEOs, teams, organisations in many industries, including insurance, media and music, helping them transform their lives and careers to achieve the heights and continued success they are truly capable of achieving.
A ‘no-nonsense’ guy, Graeme tells it like it is. His communicative, empowering and calm approach inspires so many that are fortunate to work with him.
Graeme is often told that he appears in people’s lives at exactly the right time. Recently he has focused much of his attention on coaching and mentoring insurance advisors in the protection industry to build highly successful and profitable businesses, using his proven techniques that are effective, powerful, relationship-based and with practice, simple to master.
CARL WHITE
Unusually, I started off life in a mix of theatre practice, retail operations and law with expertise in learning and development and employee engagement. With James, I co-authored the highly-regarded Customer Experience in Law report in 2012 endorsed by the UK College of Law. I also led the market-leading Australian CXINLAW research in 2015 and 2018 that examines the Client Experience Advantage for law firms, supported by the Australasian Legal Practice Management Association (ALPMA).
In 2018, I was invited to become a faculty member of the Centre for Legal Innovation at the College of Law. I have presented on Client Experience to Australia and New Zealand law societies, Law Institute of Victoria (LIV), and ALPMA. I am the former Vice President of the Continuing Legal Education Association Australasia (CLEAA) and faculty member of Queensland Law Society teaching client care and Client Experience on the Practice Management Course (PMC).
My work with CXPeople allows me to advise, design and virtually deliver training and consultancy services. Unless I’m out walking on the beach in Melbourne, as that takes priority!
START YOUR JOURNEY TODAY
IT DOESN’T HAVE TO BE DIFFICULT
but you do need to know how
I have worked with James Rose on our Management Development Programme in the House of Lords. He has shown himself to be an excellent facilitator and trainer. Our staff/delegates who he has engaged with always come out of the sessions with high praise. He is engaging, intelligent, clear and offers good insights for managers and leaders.
- L&D Manager, House of Lords
James and Graeme worked with us on our sales training for newly appointed partners. I know many of the team were reluctant to attend, for various reasons, but on completion they were blown away with the quality and content. The results are yet to be seen, but I’m confident we’ll see a significant uplift in sales and client retention.
- Senior Partner, London Law Firm
I have to say how refreshing it is to hear someone coming at things from a completely different angle. A simple angle. An achievable angle and an angle that seems to finally be a tool that salespeople can ALL apply and allows them to get greater results instantly without feeling the pressure to be ‘“more salesy” or by using “fear and pressure tactics.”
- Sales Director, Fibre Networks Provider
That was a really enjoyable and interesting workshop. I learnt loads and am excited to put it all into practice.
- Team Leader, Call Centre
